FAQ

How far in advance do I need to buy my gown?
It's best to allow 2-3 months before your wedding to order a gown.

What is a special-order gown?
Most of the gowns we sell are special-order. A special-order gown is made specifically for you by a designer, based on the measurements we take from you, the designer then uses their pattern that is closest to your measurements to create your gown. We then fit it to perfection for your body.

How do I start if I'm new to Cheziart.com?
If you are new to Cheziart.com, we suggest that you read our guide, which teaches you how to find and buy items on our website. Also if you have any problem, you can contact our live chat, our customer support will glad to help you.

How do I change my email address?
If you want to change the information, you can login your Cheziart.com account, and you can change it on this page.

Will my dress be the exact color that is shown on the website?

Colors shown online are for representational purposes only. Please note that while we try our best to present you with the closest match to our fabric colors, variations in displays from computer to computer, and printer inks, may show the colors differently than the final product.

Can I change the color of the dresses or the accent of the dresses? How much is the extra charge?
Of course. You can change the color of the dresses. But we want to remind that the color on the screen may vary a little from the true color. When you place the order, Please check the color on our color chart and tell us the color you select, and we want to tell you that there is no extra charge, it is just free.

In what sizes are your gowns available?
Most of our gowns are available in sizes 0-28. However, certain styles do have a limited size range.

What if I want a dress in a color that is not listed?
The colors that we list on the product detail page are the only colors in which that style dress is produced in. We also show all the pictures we have available so if the picture is not shown we cannot show you that dress in that color.

How long should I order before the event?
We advice that you should place the order in advance as soon as you can. Maybe leave for 1 month. It also affords you a comfortable time frame to accommodate any alteration if necessary.

Do you have color swatch I can see before order?
We are sorry that we can't provide free color swatches to our customers just because the shipping cost is so high. But don't worry you can check the color online, they are all our real fabric pictures.

What is your satisfaction guarantee?
We guarantee all wedding gowns and accessories to be brand new and free from any manufacturer defects. We inspect each and every wedding gown for quality assurance. Should you find a problem with your order please notify us within 3 business days and we will either repair or replace your gown at no charge. Please keep in mind that due to shipping your gown will need to be steamed, therefore wrinkling is not considered a defect.